At Your Service
The Evaluators Consultancy is built to help brands measure, understand and improve the customer experience across critical touchpoints and channels:
The Evaluators Consultancy’s custom, agile Customer Experience research solutions deliver proactive insights and automated, role-specific reporting, supporting you in quickly distilling learnings and outcomes, leading to direct action across your organization that will be beneficial financially and retaining both loyal customers and employees.
Customer Centered
Find out why customers leave empty handed, and what you can do about it. You’ll better understand their what wants and needs you’re not fulfilling so you can act.
Satisfied customers are loyal customers. Find out what they’re saying about your company, listen to what they want and deliver to gain positive word of mouth.
Find out what your employees missing in order to advance and develop.
Business Focused
Gain detailed visibility of your competitors’ performance and products/services so you can quickly address your shortcomings, capitalize on your strengths and stand out.
Enforce essential foundational elements such as correct product placement, accurate pricing, followed strategies , training plans and more.
Map out customers’ journeys with your product, service or brand at every touchpoint. Gather valuable feedback you can use to improve your customers’ experiences and support you to turn them into loyal customers.
Employee Centered
Experience success from the inside, out. Empower your managers and front-line supervisors to model and measure the specific behaviors that most significantly drive customer delight, and sales.
REWARDS AND INCENTIVES SHOPS
How It Works
The Evaluators Consultancy reward/incentive shop programs make it possible for you to recognize, reward and motivate employees for a job well done — on the spot. You’ll drive performance as you quickly generate positive changes in employee behavior that customers will notice. When employees know there’s a chance that they can be rewarded for demonstrating desired behaviors, employee satisfaction and customer service go up across the board and that will be beneficial to your organization.
When mystery shoppers catch them in the act of upholding sales and service excellence (e.g., anticipating a need, suggestive selling a high-margin item or mentioning a promotion or recognizing a privilege club members….etc ), they’re rewarded on the spot with the incentive you choose and we can support you in setting up a rewarding scheme for your employees.
You’re rewarded, too, with employees who’ve established the habit of consistently exhibiting exceptional selling behaviors while providing every customer with excellent service.
Program Benefits
Your rewards and incentives program will also help you perform the following and more:
- Keep goal behaviors visible and top of mind for all employees
- Align company-wide focus on performing goal behaviors and improving the customer experience
- Discover if customers are receiving consistently superior customer service at every location and customer touchpoint
- Identify gaps in training needs
- Improve suggestive selling and increase sales.
- Reduce theft and increase profitability.
- Ensure compliance with legal requirements to maintain a positive brand image
Immediate Rewarding What’s Right
If, on the other hand, our field representatives discover that compliance is less than expected, our reports are a valuable tool to immediately determine where to focus training efforts and correct the problem.
Type of Mystery Shopping
Service Expert Audits:
Outlet/Department Mystery Shopping:
Outlet/Department Mystery Shopping:
Guest Experience Evaluation:
Sales and Marketing Mystery Shop:
Loyalty/Reward Program Mystery Shop:
F&B Evaluation:
Site Inspection:
